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ICYMI: Brown Discusses Fight To Keep Call Center Jobs In Ohio | U.S. Senator Sherrod Brown of Ohio



WASHINGTON, D.C. – In Case You Missed It: Yesterday, U.S. Senator Sherrod Brown (D-OH) hosted a news conference call to discuss his United States Call Center Worker and Consumer Protection Act, legislation to keep call center jobs in Ohio and stop them from being outsourced overseas. Brown was joined on the call by Dawn Spencer, a call center worker from Youngstown.

“American tax dollars should support American workers and American jobs. That’s what we fought for with the infrastructure bill, and we are not stopping there. Those protections should extend to all forms of jobs,” said Brown. “Our bill holds corporations accountable for shipping these jobs overseas, and pushes them to keep their customer service where it belongs: in America.”

The United States Call Center Worker and Consumer Protection Act would protect jobs and families by restricting and penalizing businesses that relocate call centers or redirect customer service calls to locations outside the United States. The bill would:

  • Make companies that ship call centers overseas ineligible for federal grants and subsidized loans;

  • Require that all call center work performed on federal contracts be done in the U.S. and that the federal government give preference to companies that do not offshore jobs when awarding contracts;

  • Require U.S. companies to identify the location of the call center and allow the customer to be transferred to a call center located in the US, if asked; and

  • Require companies to report to the Department of Labor (DOL) when moving call center operations outside of the U.S.

Brown has long fought for Ohio call center jobs, including pushing companies directly to keep jobs in the U.S. and value their workers, and lifting up the stories of Ohio call center workers.

Read more about the United States Call Center Worker and Consumer Protection Act here.


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